Common Questions. Simple Answers.

About deardogs™

Canine care has become unnecessarily confusing. There are thousands of products, endless opinions and often very little clarity about what our dogs actually need.

deardogs™ was created to make complete canine care easier to understand. We bring together thoughtfully selected products, practical guidance and connected caresystems™ so you can spend less time figuring out what to do — and more time simply caring well.

It means looking at the whole dog.

Nutrition. Digestion. Skin. Mobility. Enrichment. Rest. Recovery. Comfort. Routine.

These are not separate parts of a dog's life. They influence one another.

Complete care does not mean doing everything. It means understanding what matters for your dog, how the pieces fit together, and doing the right things consistently.

A dog's wellbeing is rarely shaped by one product or one perfect solution.

It is shaped by the everyday decisions we make for them — what they eat, how they move, how they rest, how we support their bodies and how consistently we care.

We believe better care begins with understanding better.

Better decisions, made consistently, lead to better care.
Better decisions, better dogs.

A caresystem™ is a complete approach to your dog’s wellbeing.

Instead of looking at products in isolation, we connect the things that matter for a particular life stage or need — whether that is puppyhood, adolescence, senior care, digestion, skin, mobility or anxiety.

Each caresystem™ is organised into:

Core Essentials
The foundations we believe matter most for that care need.

Supportive Add-ons
Additional products that can help build a more complete approach.

The idea is simple: understand what matters, see how it works together, then choose what is right for your dog.

Because dogs are not cared for in fragments.

A puppy needs a different rhythm from a senior dog. An anxious dog needs different support from an adolescent dog. A dog with digestive, mobility or skin concerns may need care that is more structured and consistent.

caresystem™ help connect those dots.

Rather than asking you to work everything out product by product, we give you a clearer starting point.

Because we do not think everything needs to be sold.

More products can create more noise, more comparison and more second-guessing.

We prefer fewer, more considered choices — products that have a clear reason for being here and a meaningful role in a dog's care.

If ten products do essentially the same job, we would rather help you understand which few are worth considering.

Less noise. Less guesswork. More purposeful choice.

Every product must have a reason to be here.

Depending on what it is, we consider factors such as its ingredients, formulation, materials, function, safety, usability, durability, brand transparency and how meaningfully it contributes to everyday care.

We are also mindful of responsible sourcing, lower-waste formats, safer ingredients, durable design and thoughtful production.

But our most important question is simpler:

Does this make caring for a dog meaningfully better?

If we cannot answer that clearly, it probably does not belong on deardogs™.

A good product can still be the wrong product for a particular dog.

Age, size, diet, health, sensitivities, behaviour and lifestyle can all affect what is appropriate. That is why we give you context around when to choose something, rather than simply labelling products as “best”.

deardogs™ is built on more than a love of dogs.

Our approach is supported by formal education in canine nutrition and wellness, including the North American Veterinary Community (NAVC) Pet Nutrition Coach Certification and Canine Nutrition & Wellness Expert certification by Canine Principles.

That knowledge informs how we assess products, structure our caresystems™ and create practical guidance around everyday care.

But credentials are only part of it.

We combine them with careful research, thoughtful curation and a simple standard:

every recommendation should have a reason, and every product should serve a purpose.

Because good care starts with good intentions.
Better care starts with understanding.

deardogs™ is here to make everyday care clearer and more considered. It does not replace veterinary advice, diagnosis or treatment.

If your dog is unwell, has a medical condition, takes medication or you are uncertain whether something is appropriate for them, please speak with your veterinarian.

Shopping & Recommendations

We have deliberately kept shopping on deardogs™ simple.

Open the main menu and you’ll see two tabs at the bottom:

  • caresystems
  • careessentials

Tap between the two depending on how you want to shop.

Start with caresystems
When you want to begin with your dog.

Choose a life stage or a particular need — such as Everyday, Puppy, Senior, Digestion, Skin, Mobility or Anxiety — and we’ll bring together the products that make sense as part of that care.

This is the more guided way to shop. It helps you understand what matters, what works together and why.

Start with care essentials
When you already know what you’re looking for.

Browse directly by category — from food and supplements to grooming, walks, play, rest, recovery and everyday essentials.

This is the more direct way to shop.

One starts with the dog.
The other starts with the product.

You can move between caresystems and careessentials at any time using the two tabs in the main menu.

Different starting points. Same principle: find what has a purpose for your dog.

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Make Better Choices.

Sometimes, choosing one good product reveals another choice worth considering.

That is where Make Better Choices comes in.

On selected products, we highlight a small number of complementary products that we believe make particularly good sense alongside what you are already considering.

They are there for a reason — because together they may support a more complete approach to that particular part of your dog’s care.

If those choices are also right for your dog, we encourage you to consider them together by offering a Better Choices discount on qualifying combinations.

This is not about adding more for the sake of it.

It is about making it easier to choose more completely, when more genuinely makes sense.

You can always buy the original product on its own.

Better Choices are an invitation, not an obligation.

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And soon, an even more considered way to shop.

Every dog is different. Their care should feel that way too.

We’re building a more personalised deardogs™ experience — one that starts with your dog, understands what matters to them, and helps make the path to better care even clearer.

Less searching. More knowing.

Coming soon.

A caresystem gives you a complete, considered starting point — not a fixed prescription.

Choose the full system, start with the Core Essentials, or select only what makes sense for your dog.

Already using something that works? Keep it.

We provide the structure. You decide what fits.

Prefer just one product? You can.

Every product on deardogs™ can be chosen on its own.

caresystems and Better Choices simply add context — helping you understand where a product fits, what else may be worth considering, and when a more complete approach could be useful.

The guidance is ours. The decision is yours.

Orders & Delivery

We currently deliver across Singapore, including Sentosa (at no extra Sentosa surcharge).

Most orders are delivered within 1–2 business days.

Once your order is on its way, we will keep you updated.

Yes.

Once your order has been dispatched, you will receive the available tracking or delivery information so you can follow its progress.

Frozen food needs a different level of handling, so we treat it differently.

Products are kept frozen until packing and protected in insulated packaging to minimise unnecessary exposure to ambient temperatures.

If your order contains both frozen and non-frozen products, the frozen items are separately protected within the shipment.

Once delivered, please place frozen food into your freezer promptly.

Please contact us as soon as possible through Whatsapp.

If your order has not yet entered packing or fulfilment, we will do our best to accommodate the change.

Once fulfilment has begun — particularly for frozen products — changes or cancellations may no longer be possible.

Returns & Refund

We want you to feel confident ordering from deardogs. We want what arrives at your door to be exactly what you ordered and in the condition you should reasonably expect.

If an item arrives damaged, defective or incorrect, please contact us and we will put it right.

For change-of-mind returns, eligibility depends on the type of product and its condition. Certain products cannot be returned for hygiene, safety or product-integrity reasons.

We understand that sometimes we change our mind on certain products. That's OK.

Eligible non-perishable products may be returned within 3 calendar days of delivery.

We accept change-of-mind returns if the item is:

  • Unused;
  • Unopened;
  • In its original condition and packaging; and
  • Returned within the return period stated on our website.

We are not able to accept change-of-mind returns for:

  • Fresh, chilled, frozen, or otherwise perishable goods;
  • Opened food, treats, chews, supplements, or consumables;
  • Hygiene-sensitive items;
  • Clearance or final sale items; or
  • Any item expressly marked non-returnable.

Please contact us so we can first confirm that the product is eligible for return.

If your order arrives faulty, damaged, defective, or incorrect, please contact us within 24 hours from the time of delivery, with your order number and clear photographs where relevant. We will review the issue promptly and, where appropriate, arrange a replacement or refund.

Please keep the item and its packaging until we have reviewed your request, as we may need additional information.

You can contact us via Whatsapp or email and we will sort it out quickly.

Unless an item arrived damaged or defective, it should be returned:

Unused. Unworn. Unwashed. Unopened where applicable.

It should also include its original packaging, tags, labels and supplied components.

A simple logic: it should return to us in a condition in which another customer could reasonably receive it as new.

Please allow us to check the returned goods. If everything meets the return requirements, we approve the return and process the applicable refund.

If there is any issue, we will always contact you before proceeding.

For an eligible change-of-mind return, return shipping is your responsibility.

If we sent the wrong product or the item arrived damaged or defective, deardogs™ will arrange or cover the appropriate return or replacement process.

Once an eligible return has been received, inspected and approved, your refund will be issued to the original payment method.

How quickly it appears will depend on your bank or payment provider.

Original delivery charges and change-of-mind return shipping costs are non-refundable unless the return resulted from an error on our part or an eligible defective item.

Need a little help?

Whether you are choosing between two products, trying to understand a caresystem™ or need help with an order, we would rather help you make a considered decision than leave you guessing.

Because deardogs™ was never meant to feel like another place to simply buy more things.

For quick questions, product guidance or help with an order, reach us on WhatsApp.

For anything that needs a little more detail, email us and we’ll get back to you as soon as we can.

Because sometimes the clearest answer is simply to ask.